I gotta say, I’m starting to feel a lot like that dude in the recent Samsung Galaxy commercial—the one who’s been an Apple fanboy from Day One yet finally decides to make the switch to a Galaxy smartphone. Only, in my case, I don’t necessarily want to break up with my iPhone—I just want to break up with iTunes.
Almost every computer I’ve owned over the past 20-plus years has been a Mac. I do own one Lenovo PC laptop that I only use when measuring/calibrating display devices and checking any PC-centric things that might pop up when conducting AV reviews. But for the vast majority of my computer operations, I use and love my MacBook Pro.
Since its release in 2001, iTunes has been my music-management software of choice. I’ve ripped a lot of CDs using that software program. (Of course, I can’t do that anymore unless I want to buy an external disc drive—my one beef with newer MacBooks.) I’ve also bought a lot of music through the iTunes Store and still own a lot older, copy-protected AAC files. And ever since the day I purchased my first iPhone (the only smartphone brand I’ve ever owned), I have synced all that iTunes music between phone and computer.
These days, my iPhone is my primary music source. I use it in my car. I use it on my walks. I use it at home, streaming music via AirPlay to my Onkyo AV receiver and, more frequently, to a couple of excellent Oppo Sonica tabletop speakers. (Farewell, Oppo—I’m gonna miss you!) And you know the one thing I demand from my primary music source? That it works the way it’s supposed to, without hassle or complication.
For years, as colleagues touted the benefits of other music-management software, I’ve remained loyal to iTunes. Maybe it’s laziness. Maybe it’s fear of change. Or maybe it’s because for so long the syncing process between my Mac and iPhone was too seamless for me to abandon it. I didn’t want to mess with a system that just worked.
Then Apple went and messed with it. Again . . . and again . . . and again. Each version seemingly getting worse than the one before it. I blame the Cloud. The woes all began with the arrival of iCloud and the music-matching nightmares that go along with it.
So many things I would have done, but clouds got in the way . . .
There was a time when I could add a song to a playlist on my iPhone, and, when I synced with iTunes, it would just add the song to the same playlist on my Mac. I know this happened. I remember. Now, when I do this, I end up with two versions of that playlist on my phone: One with the song and one without the song.
Then there are the times when I’ve synced my phone and computer and, for no reason I can explain, several playlists are completely empty on both devices. Just . . . empty. Songs are suddenly grayed out and need to be downloaded again from the cloud. I regularly have to tell the iPhone to “trust” my computer again, even though these two devices have known each other for years.
Always something breaking us in two . . .
I think my favorite is when, out of the blue, I start getting messages that I can’t sync my iPhone because there isn’t enough space. (I assure you, there’s enough space.) I try various suggested fixes and ultimately have to restore my phone—that’s right, completely wipe it and reboot—to get the two devices to sync.
Maybe there are simple explanations for these problems. Maybe there are quick fixes I haven’t been able to find. Maybe it really is me after all. Maybe my older operating system just ain’t compatible with the newest version of iTunes.
The fact remains that I’ve officially reached the end of a very long and generous rope. My frustration now outweighs my laziness and fear of change. It’s time to find myself a new music manager.
Been down one time, been down two times, I’m never going back again.
Suggestions are welcome.
Adrienne Maxwell has been writing about the home theater industry for longer
than she’s willing to admit. She is currently the managing editor and video specialist
at HomeTheaterReview.com. Adrienne lives in Colorado, where she spends far too
much time looking at the Rockies and not nearly enough time being in them.